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ERP - How Do You Set It Up?

4/25/2019 (Permalink)

Here at SERVPRO®, we do our best to make sure that our commercial clients know about our Emergency Ready Profiles (ERPs). Of course, if you’ve experienced damage (especially in a commercial setting) you know that having a plan in place before the damage happens can be the difference between getting things running again or having to shut things down completely. That is why we feel so strongly about our ERPs. Because of this, we would like to take a moment to explain just how to set these profiles up, giving you a better idea of what you can expect the experience to be like.

Get ahold of your local SERVPRO®.

  • SERVPRO® is always glad to hear from businesses in our community seeking a safety plan to protect them. Whether you know it’s something you want to do, or even if you’re just curious about the idea. Reach out and you’ll get the answers you’re looking for.

Take a tour with your SERVPRO® MR.

  • If you make the choice to do an ERP with SERVPRO®, one of our marketing representatives will meet with the owner, manager, or maintenance head of the building to go over the building and its safety information. The MR will find your shut off valves, find safety exits, locate all of your extinguishers and sprinklers, compile an emergency contact hierarchy, and so much more. There will be photos taken to visually identify the important information as well. The MR will then take that information and spend a good deal of time building your emergency ready profile.

Let the MR do the work.

  • The MR that worked with you to research the building will take a few days to correctly put together all of your information. They will match the information with the photos. They will make sure all of the contact information is accurate. MRs will put all of their efforts into being certain that your ERP will be as effective as possible if and when there is an emergency.

Review and use your ERP.

  • When the MR completes the profile, you’ll have a chance to look it over. If everything looks good, then you’re all set! The best part is, the service is completely free.

The process is easy and the payoff is high. There's no cost to you and we have a chance to show you why you should choose us if damages are unavoidable.

We’ve said it before, and we’ll say it again; Preparedness is key. ERPs are the very definition of preparedness.

If you would like to talk to an MR about setting up an ERP for your commercial building, you can contact them at SERVPRO® of North Central Tazewell County. 309-346-5600

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

Flooding Safety Measures

4/18/2019 (Permalink)

Flooding can affect different geographic areas in varying ways. In Central Illinois, flooding can be defined as anything from “a little too much rain” to “up to your knees in water.” It’s important to know how to stay safe for the best or worst case scenario. That said, the following are tips from varying reliable sources on how to prepare for and stay safe during a flood.

Preparation is key:

  • Know how to shut off the electricity and gas to your house in a flood event.
  • Make a list of emergency numbers and identify a safe place to go make a household inventory, especially of basement contents.
  • Put insurance policies, valuable papers, medicine, etc. in a safe and accessible place.
  • Collect and put cleaning supplies, camera, waterproof boots, important documents, etc. in a handy place.
  • Talk with your family about what to do if a flood watch or warning is issued. Discussing floods ahead of time helps reduce fear, especially for younger children.
  • Make sure you have access to NOAA radio broadcasts - Purchase a battery-powered or hand-crank radio
  • Find out if you are located in a floodplain, which is considered a Special Flood Hazard Area. If so, you are still eligible for flood insurance.
  • Find out if local streams or rivers flood easily.
  • Prepare a pet emergency kit for your companion animals.
  • If you live in a floodplain, elevate and reinforce your home to make damage less likely during a flood.
  • Install check valves in plumbing to prevent water backups. Construct barriers such as levees, berms, and floodwalls. Seal walls in basements with waterproofing compounds. Use sandbags when flooding is expected.
  • Know types of flood risk in your area. ( FEMA’s Flood Map Service Center )
  • Sign up for your community’s warning system.
    • The Emergency Alert System (EAS)
    • National Oceanic and Atmospheric Administration (NOAA)
    • Weather Radio also provides emergency alerts.
  • Learn and practice evacuation routes, shelter plans, and flash flood response.
  • Protect your property. Move valuables to higher levels. Declutter drains and gutters. Install check valves. Consider a sump pump with a battery.

Preparation is only the first step to action. When the time calls for action:

  • Turn off the power and water mains if instructed to do so.
  • Boil tap water until any boil order is lifted.
  • Flood water may be contaminated by a number of things - avoid contact with it and avoid food that has come into contact with the water.
  • Stay tuned in to radio stations for updates.
  • Don’t use flooded gas or electrical appliances.
  • If told to evacuate, do so immediately. If it’s too late, do not walk, swim, or drive through flood waters.
  • Go on the roof only if necessary. Once there, signal for help.

These tips will keep you and your loved ones safe in case of a flood. If you have any other questions do some research or contact your local safety teams for more answers.

https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/flood.html

https://www.ready.gov/floods

https://www.lakecountyil.gov/DocumentCenter/View/12495/FLOOD-DAMAGE-PRECAUTIONS-SAFETY

When the flood has subsided, you can contact SERVPRO® of North Central Tazewell County for the cleaning and restoration of your home or business. 309-346-5600

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

Carbon Monoxide Safety

4/11/2019 (Permalink)

When thinking of everyday dangers, it’s easy to forget about the odorless and silent killer that is Carbon Monoxide. Carbon monoxide is an odorless, colorless gas produced by burning fuel; like the fuel burned in

  • cars/trucks
  • small engines
  • Stoves
  • Lanterns
  • Grills
  • Fireplaces
  • gas ranges
  • portable generators/furnaces

Carbon Monoxide is easy to produce and hard to detect, which is why the majority of victims are caught off guard or even in their sleep by the effects. Proper ventilation or not, this gas can build up and poison humans, pets, and any other living thing in the vicinity. Of course, the people most at risk when Carbon Monoxide are infants, the elderly, and people with pre-existing health issues (heart disease, breathing complications, etc.).

The sad fact is that the gas collects in dangerous amounts often by accident. It will build when people attempt to heat or power their home with gas-powered generators or if a car gets started or left on in a sealed garage. Situations like these can be prevented with just a little extra care and consideration. For example:

  • Schedule yearly professional servicing for heating systems, water heaters, and any other gas or coal-burning appliances.
  • Do not use portable flameless chemical heaters indoors.
  • Never use a generator inside your home, basement or garage or less than 20 feet from any window, door or vent. The gas can build to dangerous levels and cause sickness or death, and ventilation can still fall short of protecting you.
  • Keep chimnies and fireplaces clean and in proper working order, especially gas-powered fireplaces.
  • Ventilation for gas-powered appliances is key and never use a gas stove to heat your home.
  • Don’t run vehicles in closed garages.

Even with all of these precautions, safety can still fall short. When it does, watch for signs of Carbon Monoxide poisoning. Poisoning starts with headache, fatigue, shortness of breath, nausea, and dizziness. As it gets worse victims will face mental confusion, vomiting, loss of muscular coordination, loss of consciousness, and even death.

Protect yourself and your loved ones. Know how to avoid buildup of Carbon Monoxide gas and know the side effects of poisoning.

Information retrieved from:

https://www.nsc.org/home-safety/safety-topics/other-poisons/carbon-monoxide

Remember that you can trust SERVPRO® of North Central Tazewell County to have safe equipment for any of your cleaning and restoration needs. 309-346-5600

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

Using A Fire Extinguisher

4/9/2019 (Permalink)

An emergency is no time to be learning safety techniques; especially when that emergency is a fire. They spread quickly and before you know it they’re out of control. If you and your loved ones learn how to properly use a fire extinguisher prior to a fire, you could increase the chances of a speedy response and reduce the amount of damage or injury. OSHA (Occupational Safety and Health Administration) has a couple of informational pages on their website dedicated to this topic, but we would like to share some of the information with people who follow us.

In case of a fire, sound the fire alarm. If needed, call the fire department. Safety plans should be in place so that you can quickly identify a safe evacuation path; somewhere that won’t allow the fire, heat, or smoke to block the exit. Before a fire happens, the appropriate type of fire extinguisher should have been bought and placed somewhere where it can be quickly grabbed and used. It is always possible for a fire to flame up again after it has been extinguished, so once the initial flames have been put out back away to avoid being caught by a second blaze. Along these lines, if the extinguisher is empty and the fire is not out, evacuate the premises immediately of any people or animals. Once evacuated, contact fire officials if you haven’t already and wait for them to arrive at the scene.

When it comes to using a fire extinguisher, there is an easy way to remember exactly what to do. OSHA says you should just remember to P.A.S.S.

  • Pull - Pull the pin. This will also break the tamper seal.
  • Aim - Aim low, pointing the extinguisher nozzle (or its horn or hose) at the base of the fire.
  • Squeeze - Squeeze the handle to release the extinguishing agent.
  • Sweep - Sweep from side to side at the base of the fire until it appears to be out. Watch the area. If the fire re-ignites, repeat steps 2 - 4.

These steps will make it easy for adults and children to remember what to do in case of a fire.

Just remember that while it is possible for you to contain and extinguish a fire, it is important to know when to get out of a situation to keep yourself safe. Items are replaceable. People are not.

Information retrieved from

https://www.osha.gov/SLTC/etools/evacuation/portable_use.html

If you have a fire and need cleanup from the flames or from extinguisher mess, you can contact SERVPRO® of North Central Tazewell County at 309-346-5600.

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

March 2019 WRT/ASD Training Courses

3/27/2019 (Permalink)

March has been an interesting month here at SERVPRO® of North Central Tazewell County. The fluctuating weather has made for some unexpected work and the spring sunshine makes the days feel so much more upbeat. For our newer employees and our employees who want to keep up on their certifications, there was an IICRC WTR/ASD course for them to take. While this course is offered to the public for any insurance professionals or restoration workers to attend, this particular five-day course was an educational experience for our techs and for our office personnel who attended.

The course, taught by Kevin Fisher, covered the basics and some more advanced information about water restoration and applied structural drying. The water restoration and drying sections combined to cover information relating to water extraction, safety hazards on water jobs, water classifications and categories, the equipment used for identifying and for drying water, and so much more. Because of the detail and depth of the course, it is much easier for our employees to relate to the information to the work they experience every day.

As mentioned earlier, new employees take the course to gain their WRT/ASD Certification, and current employees take the course to renew that certification every year or so. However, the techs and other job site teams aren’t the only people who take the course. The people in our offices take them as well. While this may seem strange from an outside perspective, it’s actually an important move. This ensures that not only will the people on the job know what’s happening during water damage, it means that the people behind the scenes will have a clearer idea of the process as well. Our goal is to make sure that our franchise as a whole is the best and most knowledgeable available to the community, and the IICRC courses help to make that possible.

That being said, if you are looking for a team that can be everything you need them to be whether they’re drying your property or pushing paperwork, you can feel secure in choosing SERVPRO. In the office or out in the field, we’re Here to Help®.

If you would like some information on our IICRC Training Course Schedule, please contact SERVPRO® of North Central Tazewell County at 309-346-5600.

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

Disaster Recovery Team

3/26/2019 (Permalink)

We here at SERVPRO® like to make sure that our commercial clients know that we’re not just here for common water or fire damage cleanup and restoration. We’re here for the big losses as well; in those times where it feels like you might not ever get your business cleaned up and back in working order. When something strikes that was far beyond your control, that is precisely the time when you should call and get the SERVPRO® Disaster Recovery Team on the job.

Our Disaster Recovery Team comes in like a wave of help after a catastrophe. Teams are equipped with the training and knowledge to do the job right, the tools best suited to help, and with the empathy and understanding to make the process easier for those suffering. SERVPRO® heroes and teams are prepared to get in and get the large loss job done.

Large losses are supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. However, the real difference between us and disaster teams from other companies is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. It also helps that we offer our services to any businesses that fall into our Commercial Large Loss program. These include the hospitality industry, property managers, universities, municipalities, and government buildings like the Pentagon.

What are teams are best known for is their response times and their abilities during catastrophic storm events. Disaster Recovery Teams can provide help to communities and individuals dealing with tornadoes, hurricanes, blizzards, and floods. The SERVPRO® System has a network of strategically positioned storm teams on standby should a disaster, and they’re available and prepared 24 hours a day and 365 days a year.

The advantage is that teams are not just comprised of your local SERVPRO Franchises. In times of great trouble, Franchises can call upon other Franchises from all over the state or country. This is because as a company, SERVPRO® has the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide.

Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

In a more local response, our Illinois teams were called in the Central Illinois area for events like the tornadoes that hit Washington, IL in and the floods that hit Galesburg, IL in 2013. The purpose of our Disaster Response Teams is to help with the cleanup and restoration of property and to relieve stress and aid the recovery of lives and communities.

So if your community is rocked by a catastrophe, don’t be surprised when you see our big, green trucks on the scene.

No disaster is too big.


If you are faced with damages that require help from our response teams, contact SERVPRO® of North Central Tazewell County at 309-346-5600.

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

Spring Break Water Safety Tips

3/18/2019 (Permalink)

Spring break season is upon us. While the point of the many vacations is to relax and have fun, it’s important to be vigilant and stay safe. This is especially true when it comes to water fun and beachside vacation spots. To keep you safe, we want to be sure to share some Red Cross safety tips for water fun.

  • “Don’t Drink and Dive” - Nearly 70% of water-related deaths among teens and adults involve alcohol. Many of those injuries occur after diving and other foolish stunts. Alcohol affects your judgment and coordination and when boosted with high temperatures and hot sun there could be some terrible consequences. Make sure you drink plenty of water to stay hydrated and keep your drinking time and swimming time separated.
  • “Buddy up” - Pools and parks may be supervised, but sometimes things and people can slip through the cracks. Never go anywhere without a friend and never let your kids swim without a buddy. If you or someone you know is not a strong swimmer, whether they’re a child or an adult make sure that the “arms-reach” buddy system is in place along with other precautions like floaties or other life-preserving tools.
  • “Enroll before you go” - Take a Red Cross First Aid/CPR/AED class. Be ready for the unexpected so if something does happen you can take care of the situation before it gets worse.
  • “Pack tools, not toys” - While foam pool noodles and floaties can be helpful, there’s nothing that will protect better than actual lifejackets. These can be found and purchased at many stores including sporting goods stores. If for you are unable to purchase one of these flotation devices yourself, make sure that Coast Guard-approved life vests are available and worn wherever you are having your water fun.
  • “Steer clear of breath-holding games” Breath holding and hyperventilation (fast shallow breathing) games while swimming can be severely dangerous. It is really easy to lose consciousness and start sinking. Don’t risk it. Breathe normally. Hold your breath only when necessary.
  • “If the thunder roars, get indoors” - Any outdoor water sources can be a point of electrocution. You should always exit the water and go indoors when the sky gets dark and you hear thunder. If you happen to see lightning, there is no speed fast enough to get indoors and out of harm’s way.

The last thing you want to happen on any trip is to have to take a trip to the hospital. Safety should always come first, and the fun will just follow after that.

Information retrieved from:

https://redcrosschat.org/2015/03/24/top-tips-staying-safe-spring-break-water-safety-edition/

For your cleaning and restoration needs, you can always contact SERVPRO® of North Central Tazewell County at 309-346-5600.

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

Safe Rooms

3/8/2019 (Permalink)

Tornadoes are not unheard of in the Central Illinois area. The tornado that hit in Washington, IL in 2013 was a tragedy for many families. Homes and properties were demolished and lives put in danger. This was a wakeup call for many Illinois residents. It is clear now how important it is to be prepared for an event like a tornado. While making sure that you have enough supplies to sustain you and your loved ones are important, it is crucial to have a place to go and wait out the worst of the storm; and what better place for that than a safe room.

According to the Federal Emergency Management Agency, “a safe room is a hardened structure specifically designed to meet the FEMA criteria and provide near-absolute protection in extreme weather events, including tornadoes and hurricanes.” These rooms are made to withstand the effects of a tornado or other severe storms better than a basement would. Things that should be considered when building a safe room include:

  • The Safe Room must be adequately anchored to resist overturning and uplift.
  • The walls, ceiling, and the door of the shelter must withstand wind pressure and resist penetration by windborne objects and falling debris.
  • The connections between all parts of the Safe Room must be strong enough to resist the wind.
  • Sections of either interior or exterior residence walls that are used as walls of the Safe Room must be separated from the structure of the residence so that damage to the residence will not cause damage to the Safe Room.

It is important to keep your family as safe as possible in severe weather situations. Should you decide to build a safe room for your home, there are plenty of tips and guidelines provided on the FEMA website. There are funding options for residential and commercial properties that can help create a safe spot for people to go when disaster strikes. It is important for you to follow your local weather forecasts and pay attention to weather alerts when they come out. Preparation and paying attention are the key to staying safe and happy.

Information retrieved from:

https://www.fema.gov/news-release/2008/07/29/building-safe-room-helps-protect-your-family-against-tornado-force-winds

https://www.fema.gov/safe-rooms

https://www.weather.gov/mob/Severe_Alert

Remember – if you do experience loss due to a tornado or other severe weather in North Central Tazewell County, call SERVPRO® at 309-346-5600.

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

Contents Restoration for Commercial Loss

3/6/2019 (Permalink)

A loss in any situation can be devastating, no matter what the cause or the setting is. When you suffer damages and loss in a residential setting, it can mean the loss of personal property like memories, clothing, family heirlooms, and more. It could easily mean the loss of the home as well, which can be a struggle for the residents. On the other hand, when commercial property and its contents are damaged it can affect the business, the employees, and other businesses associated with the damaged business. In these situations, business owners should be willing to replace what needs to be replaced and know how to go about restoring what can be restored. SERVPRO® of North Central Tazewell County can play a big part in that restoration process.

Commercial contents that are of a high priority for restoration include:

  • Electronics
    • Computers
    • Cash registers
    • Phones/Fax Machines
    • Etc.
  • Uniforms
  • Equipment
    • Retail Equipment
    • Kitchen Equipment
    • (Some) Factory Equipment
  • Furniture (ie; displays)
  • Documents (paper/electronic)

There are plenty of other high priority contents for commercial property. However, the truth is when any of these items are damaged, it can hinder a business.

SERVPRO® has equipment made specifically for the restoration of the aforementioned items. Our UltraSonic Cleaning System and our Esporta Cleaning System are top of the line. We can clean soft and hard content. Electronics are as good as new and uniforms and other contents look and smell new by the time we’re done with them.

Consider this:

A business ends up with damages from a small electrical fire. The building is in the process of being repaired, but the damage to the structure isn’t the problem. The computers, furniture, and security systems are covered in smoke/soot residue both inside and out. Before you can fully get back into working order they need to be cleaned. Not only can our team clean out your electronics without damaging the insides, but we can remove the smoke smell and stains from your furniture. You don’t have to replace your contents because they’ve been fully restored instead!

We have the ability to clean your contents and the understanding of why the items are so important to you to make the transition from damage to restoration less painful. Why would you choose anyone else?

To learn more about our contents process check out our videos at:

https://www.youtube.com/channel/UCoVGPdMKI7pXSGvm1uQGugQ

Remember, if you fall victim to commercial contents loss, you can call SERVPRO® of North Central Tazewell County at 309-346-5600.

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073

Kitchen Fire Safety

3/4/2019 (Permalink)

The kitchen is one of the more dangerous rooms in both residential and commercial properties. The difference though is that commercial kitchens give special training to the people who will be working within them. Residential kitchens are left in the hands of both adults and children, raising the risk for injuries and other accidents.

The following is a set of tips provided by the NFPA to help lower the chances of accidents that will cause fires or severe burns.

  • Be alert. Do not attempt to cook if you are tired or under the influence of medicine, drugs, or alcohol.
  • Keep anything flammable away from the stovetop. Keep the stovetop, oven, and burners clean of grease, oils, and other contaminants that might catch fire.
  • Stay in the kitchen when cooking. If you must leave the kitchen for any reason, turn off the stove. Check what you’re cooking regularly, remain in the home while food is cooking, and use a timer to remind you of how long the task will take.
  • Make sure there is at least one oven mitt in the kitchen to prevent burns from pots and pans.
  • If an oven catches fire, turn off the heat and keep the door. Leaving the door open could allow flames to burn you or catch your clothing on fire. The oven should be checked and/or serviced before being used again. It should be replaced if it can’t be fully fixed.
  • Plug microwaves directly into an outlet. Using an extension cord can overload the circuit and cause a fire.
  • If your microwave or something in it catches fire, turn it off and keep the door closed until the fire is completely out. Don’t use it again until it is serviced. If needed, replace it.
  • Keep pot handles away from the stove’s edge and burners. Use the back burners whenever possible.
  • Wear short, close-fitting or tightly rolled sleeves to avoid catching your clothes on fire. However, if they do catch fire just remember to stop, drop, and roll!
  • To avoid burns from steam, open food that you’ve heated in the microwave slowly and away from your face.
  • Always remember the “three-feet” rule. Keep children and pets at least three feet away from the cooking area (in all directions). This will prevent burns from spilled food or contact with the stove.
  • When in doubt, just get out. For fires you’re not sure if you can handle, leave the house and call the fire department.
  • Treat burns as soon as possible. Put it in cool water and continue to cool the burn for three to five minutes. When cooled, cover with a clean, dry cloth to prevent infection. For burns bigger than your fist or for any burn that you’re not sure you can care for, go to the emergency room.

There are plenty of fire and burn risks in the kitchen. However, there are even more things that you can do to prevent those risks from becoming very real problems.

Information received from:

https://www.nfpa.org/-/media/Files/Public-Education/Resources/Community-tool-kits/cooking-kit/cooking_safety_talking_points.ashx

https://www.nfpa.org/-/media/Files/Public-Education/Resources/Community-tool-kits/cooking-kit/cooking_safety_checklist.ashx

If you do experience a kitchen fire, you can contact SERVPRO® of North Central Tazewell County for the cleanup and restoration of your residential or commercial property. 309-346-5600

You can also contact:
SERVPRO® of Peoria - 309-637-7300
SERVPRO® of Galesburg and Macomb - 309-342-0073