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Fire & Water - Cleanup & Restoration

Fire Dispatch Sequence

2/12/2020 (Permalink)

There are certain steps that we take when it comes to going onto a fire scene. There are also certain steps that we want people to know when they are dealing with a fire, whether they are the owner of the property or the insurance agent assigned to the client. The following are things that should be considered or remembered in a fire situation before our teams even have a chance to show up and alleviate the issue.

Key Questions for the Insured

  • Home/Business phone number for contact?
  • When (date and time) did the loss occur?
  • Is water Damage present from the fire being extinguished?
  • What was the source of the fire?
  • Has the source been stopped, repaired, or replaced?
  • What is the extent of the damage?
  • What areas have been affected?
  • How bad is the odor/does the area need deodorizing?
  • Is a board-up required?
  • Is water/electricity available?
  • Any personal injuries?

Emergency Fire Damage Tips

  • Limit movement in building to prevent further damage.
  • Place dry, colorfast towels on carpeted traffic areas to prevent further messes.
  • If electricity is off, empty the fridge and prop doors open.
  • Wipe soot from chrome faucets/ appliances.
  • Do not attempt to wash any walls/ painted surfaces or shampoo carpets without first consulting with a SERVPRO®  Franchise Professional.
  • Talk to a professional before you clean any electrical appliances damaged by fire or water.

Fire Damage Services From SERVPRO®

  • Emergency Response: Reduce Loss Severity/ Pretesting for Restorability
  • Contents Cleaning Specialist: On-site/Move Out
  • Structural Restoration Services
  • Large Loss Completion with Trained Crew Leaders

If you find yourself facing damage from fire and smoke, keeping these tips and questions in mind might help you keep a level head and stay safe while you deal with the aftermath of the situation.

If you find yourself dealing with a fire in your home or business, contact us at:

SERVPRO® of North Central Tazewell County | 309-346-5600

SERVPRO® of Peoria | 309-637-7300

SERVPRO® of Galesburg and Macomb | 309-342-0073

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