What our Customers say...
Thank you so much - you did an amazing job and your personnel was so friendly and helpful!
Chis and Darius were amazing and a joy to work with. When my flood happened I had no idea what I was going to do but thank God that State Farm sent them to me!
The second part of the process became fully explained to me by the manager, Greg. He is thorough and knowledgeable. Went out of his way to make me happy.
Chris and Brandon and crew were great!
My husband and I are so impressed with the customer service we received from all personnel that worked in our basement. All service personnel were so polite, professional, and courteous each and every time they were here. Thank you so very much!
Robin, Becky, Angie, Danni, Paige, Andrea, and Casey did a good job.
I feel that our needs were met in a timely manner. Brandon and Cody went above and beyond to answer questions, explain what's done, and to get here to help so quickly, even though they had several other jobs they were doing.
Brandon and Cody were top-notch in their work, came quickly, worked efficiently, and were very personable in explaining our many questions and explaining everything to us. We would highly recommend your services to others and commend Brandon and Cody for their work ethic. Brandon was great at supervising the job.
Our representative was great and very helpful!
The two gentlemen were great. Quiet and cleaned up. Thank you!
Extremely customer oriented! Chris was patient and thorough and gave me every opportunity to ensure I understood the process. Awesome job.
On-site personnel were very professional and explained everything.
Angie and Becky both were professional and thorough! Great job!
Greg was extremely courteous, friendly and had his guys in and out in record time! They did a great job.
Carrie and Angie were especially helpful and did an excellent job and went out of their way in answering my questions.
Tony was professional throughout the project. Please give the man a raise.
Brandon and Christian were very friendly and kept us informed.
Robin and Carrie were very knowledgeable about the services they were performing. Very nice sweet ladies.
Debbie and I believe that if it wasn't for Carrie and Paige helping on the cleanup we would have just thrown up our hands and walked away.
Zac, Mike, and Chase made a devastating loss a breeze. They were excellent communicators and provided quality work. They came when they said they would and always worked with a smile. They also always cleaned up after themselves and made me feel confident in their skills by their attention to detail. A+. Thanks so much!
Jessica, Casey, Andrea, and Carrie are such hard, quality, professional workers. I always enjoy working with them.
The guys were super polite. Christopher is very knowledgeable about his job and what he would be doing. The guys were great through and through. Thank you for the service!
The girls on the team were very professional and thorough! They deserve a raise!
Brandon and Christian were extremely helpful and knowledgeable with the sewage cleanup process. They were also very detail-oriented and precise with the cleaning and extraction of soiled materials. I really appreciate their help.
My appreciation to the SERVPRO team for the attentiveness and detailed work they provided!
Only thing I would change is that I should have gotten calls when they were doing the readings. Brandon was the one who called. I was very impressed with Brandon.
I appreciate the effort made by everyone involved!
Brandon was very professional and courteous.
There were five guys that came for service. They were so professional.
Great service and so easy to communicate with! I would definitely recommend!
Brandon and Bruce did a great job.
Angie, Casey, and Doug did an amazing job! They were wonderful to work with!
Everyone did a good job - David, Paige, Brandon, and Khristian. I would recommend to anyone!
Angie was professional and performed beyond expectations! Thank you!
Paige and Casey were very diligent giving confidence in the whole process.
I just want to make sure the team that cleaned my mom's house knows how grateful I am for the wonderful job they did. I was updated whenever anything came up. Zac called to let me know the furnace wasn’t working properly. Then he called to let me know that when the repairman came out towels were found in the furnace. He also called to let me know that they found money under a dollie. Zac is very caring and sensitive to the situation so I am very grateful. Paige Angie Carrie and Casey were very proactive in letting Zac know anytime something came up. They even trimmed some branches outside my mom's window so she could see out. They all went above and beyond. They are all a wonderful team and I will be sure to recommend SERVPRO and the team to anyone looking for these services in the future. He was in the area when one of the issues came up and stopped at my home to update me. Just another example of the awesome service they have provided.
I am beyond pleased with my experience with the team.
Doug was a great project manager. Everyone and everything was done in a timely manner, and when expected. Great Job. Dustin was a good help. I enjoyed working with the crew.
Brandon and Christian were on time and professional.
Brandon, Josh, and Chris were very helpful.
Dustin and Mike were very prompt, professional, and polite. Work completed in a timely manner and kept me informed daily.
Robin and Jessica have been professional and timely, keeping me informed, and their work was very good.
It has been a joy to have the ladies here. Really a blessing.
Just wanted to let you know how impressed we are with your service. Our technician, Zac, was very professional. He was punctual and informative and put us at ease. We had another company come to do the drying of our basement. That was a huge mistake. Insurance claims are stressful and Zac put us at ease. He followed up with us to let us know that he sent the paperwork our insurance company needed. We are excited to move forward as the insurance allows. Thanks for hiring such great people.
Paige, Carrie, and Robin were great! You should be proud to have them on the SERVPRO team.
Carrie and Paige were excellent!
The three employees were AWESOME! Knowledgeable, patient, helpful, working hard the entire time. Open to suggestions and help. Highly recommend.
The girls were so awesome and thorough and kind - they worked so quickly.
Jessica, Casey, Robin, & Andrea were very professional and did a great job. We appreciate it!
I am extremely happy with the completed project! I have never had this experience before - Doug and his crew made this a much easier experience. Hopefully, I will never need to call again - but if I needed I would not hesitate to call. I will also tell everyone about the wonderful work done!
The crew that was here did a great job and they were great with the dogs.
I just wanted to drop a note to you to recognize the stellar service we received from Serve Pro. We had a unit that the ceiling fell in and it was a disaster with fallen insulation.
The prompt response and completion of the work were very important to us and we appreciate everything you did for us.
I just want you to know what a fine job Zac has done. We ave a restoration project in our condo in Pekin, which we just put on the market. He made numerous adjustments to the bid according to my wishes. He placed phone calls to check on the progress. I got three bids for restoration and chose SERVPRO because of Zac. I trust him to oversee our project until completion because of his personal attention and knowledge of all aspects of the project.
Angie was great. She fit us in the same day and fixed what would have been a carpet disaster. We are very thankful for all the work she did for us!
I am not the homeowner, I work for them. Paige, Casey, and Carrie were always polite and professional. They worked hard and always explained what I needed to relay to my boss. I would use your services if ever in need and request Paige, Casey, and Carrie.
Paige and Andrea were very professional and did a great job on my house.
Thank you for your help. I could not have taken care of this water problem by myself. Your crew of guys was wonderful.
Want to let you know that we are very happy with your service. My maintenance person told me that the technicians were personable and worked hard and that the carpet looked great.
The on-site staff was very accommodating and friendly.
Great attitude. Very helpful. Made everything go smoothly.
Angie and Andrea have gone above and beyond every single day! You could not have better employees to represent your company!
These girls are the reason I will refer your company in the future - Not enough praise for these two!
I'm very impressed that people came every day - even on weekends!
Thank you for your help!
Excellent workers - Chris and Ty!
Brandon and Greg were very knowledgeable and professional to work and speak with.
Your guy Chris was an outstanding gentleman.
I wanted to let you know how great your team did on our basement. I appreciate the quick response and professionalism.
Polite, professional, and sympathetic to my flooding situation. Timely service.
Everyone I came into contact with was very polite and helpful. I had Charles and Tyler and they were very professional but also very friendly. They answered all of my questions very clearly. I was totally satisfied with everything they did. And Chris also came over and was very nice and very helpful. I'm just very satisfied with everything that was done today.
I would recommend this company to everyone. They are so respectful, helpful, fast and just a wonderful company. Thank you all for an amazing job. Well done!
Everyone was very helpful & nice.
Every night the house was clean and in workable order.
I cannot say enough about how great the service was. The girls were wonderful with my dog and myself. Very polite and friendly. To be honest, we miss having them around. I will definitely recommend this company, and it really does need to be known that these ladies made it great. Thank you Casey, Carrie, Paige, Andrea, Jessica, and Becky.
Thank you. We are very pleased with it all. A job well done. The crew (Angie, Andrea, Robin, Casey, Nicole, and Becky) were polite, honest, friendly, and very courteous.
Chris is a true professional. A strong asset to SERVPRO.
We are very pleased with the professionalism and communication of both Chris and Tim – these two gentlemen are an asset to your company!
The process was explained and they took careful measures to address the potential sensitivity of the circumstances.
They exemplify reliability, honesty, service, fairness, and respect.
Thank you so much for all you have done!
Excellent communication and they did an incredible job.
You turned a bad experience into a good one.
Thanks again for the help on all this.
We would and have recommended SERVPRO to others!
Overall I am satisfied with the services provided by SERVPRO!
I cannot say enough good things about you all.
These people were the epitome of honesty and integrity.
All 10's across the board!
You and your staff that I dealt with especially Travis and Jim were excellent to work with, both competent and attentive.
I wouldn't even recognize it if I didn't know better!
We highly recommend your company.
I feel several employees have gone out of their way to make my experience with SERVPRO exceptional.
Everything was explained clearly and professionally!
The house looks amazing.
Thanks for your hard work!
I would like to thank you and your crew for making this "transition" possible.
Thank you very much for the service!
The kindness and positive attitude was contagious and I knew right away we hired the right people.
Tell Greg & his helpers they did an excellent job!
This situation has been stressful, but from day one the crew made me feel that everything will be ok.
I can't thank you enough for your help after our home flooded.
They all did an excellent job!
Thank you for everything!
We are happy with the job.
We were very satisfied more than you will ever know.
If ever you need a recommendation, I'd be pleased to provide it.
You are all amazing at what you do. Thank you!!!
We will recommend your company to anyone and everyone.
We use SERVPRO if ever the need arises.
Chris and his crew in the cleanup phase were excellent.
Your company is a true blessing.
Because of my experience, I will definitely recommend SERVPRO to anyone I know in need of similar services. Thank You so much!
All 10's across the board!
Chris & David were professional and very helpful and polite!
SERVPRO is fortunate to have Doug who was diligent, reliable and sensitive to all of our concerns.
l dont know how to state it more strongly we would contact SERVPRO again if a need arose.
They do an awesome job!
My friends house was in need of cleaning and I want to tell you how much I appreciate the work that was done. This will be life changing for my friend. I don't think I can say enough to express my relief at knowing she will return to a safe, clean home that she deserves. I was able to reassure my friend that her belongings and her dignity were being respected every step of the way. Originally the job was scheduled for on room but I convinced my friend to accept more help for the rest of the house. With the in-progress photos, I was able to show my friend she agreed to have the rest of the house done.
The lead technician explained everything to us and always there to keep us informed. Thank you for all your help.
The lead tech went above and beyond. Explained everything I need to know and is a valuable asset to your team. Everyone else working were professional and did a great job.
The team have been amazing. Their work is outstanding and so appreciated!
Thank you! Wonderful gals, respectful and efficient. Great Job!
They did a great job and were very nice and polite
Mike did a great job helping us. SERVPRO was great!!!
They did a great job!!! Would highly recommend them to our friends and family!
Chris & Eric are great. There is not enough nice words to describe how great they are. I believe each of them are two assets SERVPRO can't do without. I hope they are being compensated for their loyalty.
We would be in shambles if it wasn't for your kindness, hard work and organization. Carrie, Angie, Danielle were wonderful to work with and I know I'm missing other names.
I want to buy Greg and the crew a lunch; they did a great job on an unpleasant task; they all should be commended for their professional approach to their job.
My wife and I really appreciate the work you and your team put into restoring and storing our belongings. It's good to get back in our home!
I wanted to take the time to tell you and all the people at SERVPRO what an outstanding job they have done in my basement. I am sure there are others that I may have missed their name but I want to thank all of you! I know lots of people take the time to complain nowadays but I feel you should reach out and applaud the people and their efforts also. (Dave Mike Jeff Greg Chris Devin Justin Amy)
SERVPRO employees went above and beyond expectations during a difficult time for me. They were compassionate, they really cared especially Carrie and Angie, they were with me for the whole process.
Regarding the tornado damage at our apartment building in Washington, IL, please accept our thanks and appreciation for a job well done. I passed on the same sentiment to the adjuster.
I can tell that you guys are so in tune to being sensitive to folks who have been through a horrible and traumatic experience because everything was handled with such care.
Job was done in 2 days. That's faster than all planned. Great job too.
On behalf of the Tazewell County Firefighter's Association I want to thank you for helping make our 28th Annual Training School a big success!
Four hundred gallons of water poured through three floors of our house due to a broken pipe in an upstairs bathroom.
We believe SERVPRO of Peoria and North Central Tazewell County deserves the Better Business Bureau Torch Award for Marketplace Ethics.
We were very pleased with our SERVPRO experience. Greg was there for our last loss 2 years ago. Good to see the same people still working. He was familiar with us and our home. He is very professional, courteous and he knows his job well. We were very pleased with SERVPRO 2 years ago.
You guys were wonderful in a very stressful situation and I cannot tell you how much I appreciate your staff. I would absolutely recommend you to my friends and family members!
Trained VERY well for trauma, Great people, so grateful.
We would recommend your company to anyone. As a matter of fact we did recommend you to our neighbor and they hired you for their home.
Out of the companies I called, SERVPRO had the fastest response time. We needed mold clean up fast before another project began. The sales rep was kind and so helpful. The crew of two ladies did an amazing job. Very satisfied with your company. Have been working with several on basement remodeling and your company has been the best/easiest to work with. Thank you!
We are extremely satisfied with your service, your team of carpenters, painters and plasterers were very professional, courteous and cooperative. The carpet cleaners were very thorough and did a fantastic job.
Hard working, professional. sympathetic. Let's hope I don't need this type of service again but if I do, I will hire SERVPRO!
You helped turn a bad thing into something good. It was like Xmas. Each time we opened a box our eyes would light up like a couple of kids. Thank each and every one of you. God Bless.